Artificial intelligence has the power to take the drudgery out of routine tasks in financial and legal services – but it could also lead to the widespread loss of entry-level jobs

As technology has advanced, it has displaced routine jobs, only to create new, more creative and value-added alternatives. Throughout history, technological progress has often been disruptive, But some experts worry that this time it could be different, and that artificial intelligence (AI) and advanced robotics could be poised to take a big chunk out of the labour market. Almost half of American workers have jobs that are at high risk of automation Among the main worries is that technology is encroaching further

EU experts discussed how to harness the opportunities offered by these new disruptive technologies at recent joint ACCA-EY conference in Brussels.

Technology trends in cloud, big data, mobile and social collaboration are converging to change the ways in which we consume information technology resources, share knowledge and experiences, and access products and services. This is also underpinning and influencing developments in cyber security, digital service delivery, robotics, machine-learning, augmented and virtual reality. Artificial intelligence could be a game-changer for business generally, and final services in particular. But what does it mean in terms of transformation and relevance of both the activity of